Connecting Africa is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Emerging Tech

Uber SA adds audio-recording safety feature

Article Image
Ride-sharing platform Uber has launched a new opt-in audio-recording feature in South Africa that will allow riders and drivers to record their trips in case of safety incidents.

The in-app function will be piloted in the South African cities of Pretoria and Johannesburg from September 8, 2022.

Uber sub-Saharan Africa GM, Kagiso Khaole, told journalists at a press event on Tuesday that the new audio-recording feature tool will improve the overall quality of evidence collected on the safety cases reported by riders and drivers.

"By logging a safety incident along with the recording, the rider or driver gives Uber permission to access the file for investigation purposes."

"We believe this feature will improve the conduct of users of the Uber app, as drivers and riders hold each other accountable every step of the way," he continued.

The feature, which allows users to press the shield icon on the app and select 'record audio', has been requested by drivers at previous roundtables that the company has hosted.


Want to know more about technologies like AI, ML, IoT and smart cities? Check out our dedicated Emerging Tech content channel here on Connecting Africa.


"The audio file is encrypted and stored on the respective rider and driver's devices, but no one can listen to the audio – not even Uber. The audio can only be accessed and listened to if the rider or driver decides to submit a safety report," Khaole explained.

He added that the company is always looking at ways to improve the safety on the app, citing that all trips are tracked.

"The RideCheck feature can detect unusual routes and loved ones of users can follow their route in real-time, and they can get private emergency help through the app at the push of a button," Khaole concluded.

Related posts:

*Top image source: Image by Freepik

— Matshepo Sehloho, Associate Editor, Connecting Africa

Innovation hub

Story

Deep dive into East Africa's tech startup ecosystem

New survey reveals a lack of access to investors, reliance on international VCs and global recession trends as the biggest barriers for East African tech startups to access funds.

Video

Podcast: What's the Story? African tech startups score $3.3B in funding

Connecting Africa's Paula Gilbert joins this Light Reading podcast to explain why the fintech sector is bringing in the most funding, which countries are leading the way for most funding and what these trends mean for the continent as a whole.

More Innovation hub

Sponsored video

More videos

Flash poll

All polls

Latest video

More videos

Africa Tech Perspectives

Story

Deep dive into East Africa's tech startup ecosystem

New survey reveals a lack of access to investors, reliance on international VCs and global recession trends as the biggest barriers for East African tech startups to access funds.

Story

Challenges and opportunities for women's tech careers

A new survey reveals that COVID-19, the cost-of-living crisis, skills shortages and a lack of mentorship have negatively affected women's career development over the past two years.

Story

Survey: Opportunities for Women in Tech

Take our new survey for women across Asia, Europe and Africa looking at the biggest challenges and opportunities for women-led enterprises and trends in tech careers for women.

More AfricaCom perspectives

Guest Perspectives

Story

Omdia View: July 2022

By Omdia Analysts

Kenya and Zambia move towards 5G with new spectrum allocations while Tunisie Telecom plans to shut down its 3G network - that and more in this month's Omdia View.

Story

Omdia View: June 2022

By Omdia Analysts

5G was the major news trend across Africa in June, as Orange became the first operator to launch 5G in Réunion and operators in Senegal accelerated their 5G plans despite spectrum delays.

More Guest Perspectives

Industry announcements

More Industry announcements

Partner perspectives

All Partner Perspectives

Like us on Facebook

Newsletter Sign Up


Sign Up