The ICT industry is the leading industry in the commitment to carbon neutrality, whose focus has shifted from setting ambitious targets to taking initiatives. The push for zero-carbon and for green energy development, it isn't just about CSR – it's also good for sustainable business.

The path to sustainable development requires green energy. Governments are looking at potential policy approaches to make green energy more widely available and affordable. Without sustainable energy, there will be no digital transformation and no chance of making Africa more economically competitive in the post-pandemic era.

Africa Green ICT Webinar 2022 will bring together ICT industry leaders and senior industrial analysts to provide insight, best practices and key learnings on how to achieve zero-carbon targets and practice green development in Africa.

From the first interaction to the last payment: convert leads into clients, drive loyalty and grow your bottom line.

The digital age has ushered in a new era of customer engagement. Consumer demands and expectations are higher than ever – where an affordable but seamless online experience is now the norm.

At a time when competition for your customers is fierce, ensuring a client journey that is tailored to their needs has never been more important. The ability to build these bespoke offerings starts with understanding, and that understanding is built on data.

This webinar will explore how gathering insight is key to growing and retaining a strong customer base; we’ll unpack how CRM platforms, mobile payment, lead capture, and online marketing are key factors in building a successful 21st Century digital business.

• Customer Experience – understanding consumer expectations of today
• What easy steps can you take to provide a complete, immersive digital customer experience?
• How to leverage modern digital tools to build customer loyalty

Micro and small businesses have been, and still are, the spine and lifeblood of the African economy, making up 90% of businesses on the continent.

Many of these businesses have still been operating in traditional ways and serving non-digital customers. With Covid-19 expediting the digital transformation process, businesses - big and small - have been forced to adapt to operate successfully in a more digital-first environment.

To ensure that the digitalization of Africa’s market doesn’t leave micro and small businesses behind, digital solutions must be inclusive and create business-ready environments. But how can we ensure that African SMEs become digitally enabled?

In this webinar we will share from our own experience on how to create such an environment, and the actions we took in vcita to get there, including:

• Closing the digital literacy gap through tech inclusion 
• Making a positive impact on local communities
• Building the foundations for digital inclusion and small business growth in a technology-accelerated world
• Building the foundations for digital inclusion and small business growth in a technology-accelerated world

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Exploring the infrastructure and tech that are paving the way for Africa’s Digital Future. As Africa heads towards the Fourth Industrial Revolution, it is crucial for businesses to harness the potential of its human capital to thrive through digital transformation. The webinar series will provide the opportunity to debate the challenges and opportunities around skills, evolving demographics, learning and development, talent, and employee engagement.

This is the second and final webinar in a short series focussing on the future of work in Africa. These special digital sessions explore how education and skills training are critical foundations of building 4IR-ready workforces equipped to deliver on the promise of more efficient and inclusive digital economies. We’ll explore some of the enduring challenges facing the sector, and look at how skills development and tech integration is driving disruptive progress across industry vertical.

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