From the first interaction to the last payment: convert leads into clients, drive loyalty and grow your bottom line.

The digital age has ushered in a new era of customer engagement. Consumer demands and expectations are higher than ever – where an affordable but seamless online experience is now the norm.

At a time when competition for your customers is fierce, ensuring a client journey that is tailored to their needs has never been more important. The ability to build these bespoke offerings starts with understanding, and that understanding is built on data.

This webinar will explore how gathering insight is key to growing and retaining a strong customer base; we’ll unpack how CRM platforms, mobile payment, lead capture, and online marketing are key factors in building a successful 21st Century digital business.

• Customer Experience – understanding consumer expectations of today
• What easy steps can you take to provide a complete, immersive digital customer experience?
• How to leverage modern digital tools to build customer loyalty

Micro and small businesses have been, and still are, the spine and lifeblood of the African economy, making up 90% of businesses on the continent.

Many of these businesses have still been operating in traditional ways and serving non-digital customers. With Covid-19 expediting the digital transformation process, businesses - big and small - have been forced to adapt to operate successfully in a more digital-first environment.

To ensure that the digitalization of Africa’s market doesn’t leave micro and small businesses behind, digital solutions must be inclusive and create business-ready environments. But how can we ensure that African SMEs become digitally enabled?

In this webinar we will share from our own experience on how to create such an environment, and the actions we took in vcita to get there, including:

• Closing the digital literacy gap through tech inclusion 
• Making a positive impact on local communities
• Building the foundations for digital inclusion and small business growth in a technology-accelerated world
• Building the foundations for digital inclusion and small business growth in a technology-accelerated world

Register Here >>

Exploring the infrastructure and tech that are paving the way for Africa’s Digital Future. As Africa heads towards the Fourth Industrial Revolution, it is crucial for businesses to harness the potential of its human capital to thrive through digital transformation. The webinar series will provide the opportunity to debate the challenges and opportunities around skills, evolving demographics, learning and development, talent, and employee engagement.

This is the second and final webinar in a short series focussing on the future of work in Africa. These special digital sessions explore how education and skills training are critical foundations of building 4IR-ready workforces equipped to deliver on the promise of more efficient and inclusive digital economies. We’ll explore some of the enduring challenges facing the sector, and look at how skills development and tech integration is driving disruptive progress across industry vertical.

Register Here >>

An intelligent and tech-savvy workforce is the foundation for any nation looking to leverage the 4IR and build progressive digital economies. Connectivity and infrastructure are long cited as critical hurdles for the continent’s transformative journey, but connectivity alone is not enough.

In this webinar, we focus on how digital skills can enhance human capital and help realise the extraordinary potential of intelligent, 4IR-ready African workforces. Key topics will include:

• Importance of having more than basic digital skills – upskilling & reskilling
• Championing access to online educational resources – affordable and reliable internet, electricity and hardware
• Future career options for industry specific roles: Cloud, AI, industrial IoT, big data analytics
• Education 4.0: How updating educational curricula is key for growth
• The importance of progressive, industry-driven educational policy frameworks

Nearly half the planet remains unconnected at a time when COVID-19 has forced people’s reliance on the Internet and digital technologies higher than ever before. Bridging the digital divide to provide Mobile Internet access – the main driver of digital inclusion – is exceedingly important in the current context. Overcoming this connectivity crisis represents a growth opportunity for Mobile Network Operators (MNO) to expand their services outside of the crowded, highly competitive urban markets.

In this webinar we will focus on solutions that help MNOs close both the coverage gap and the usage gap.

Key topics include:

• What are the barriers to overcome increased Mobile Internet adoption?
• How to match deployments cost with expected revenue?
• Operator success story

In the second digital symposium of 2021, our line-up of expert speakers will share insights on green ICT, the journey to a 5G-enabled continent and the rise of the African data centre. We'll also be looking at how Africa's digital infrastructure backbone will be built in 2021 and beyond.

Sessions Include:
Webinar 1: Building Africa's digital infrastructure backbone: 2021 & beyond - 11am CAT, Tues 8 June
Webinar 2: Accelerating the journey to a 5G-enabled continent - 12.35pm CAT, Tues 8 June
Webinar 3: The rise of the African data centre - 11am CAT, Thurs 10 June
Webinar 4: Green ICT and sustainable routes to electrification - 12.35pm CAT, Thurs 10 June