Connecting Africa is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.


Amazon is creating 3,000 new jobs in SA

Article Image
Amazon is creating 3,000 new virtual jobs in customer service in South Africa this year.

The US e-commerce giant said that these roles will range from customer service associates to technical experts who will work from home.

Amazon's cloud computing business, Amazon Web Services (AWS), has a strong presence on the continent and especially in South Africa where it launched its AWS Africa Region in Cape Town in April 2020. But the e-commerce platform does not operate directly in Africa, and this hiring move does not seem to signal any imminent launch, with Amazon saying the new hires will provide support to Amazon customers in North America and Europe.

The new 3,000 permanent and seasonal full-time positions will bring Amazon's total permanent workforce in South Africa to 7,000.

"We are thrilled with the talent in South Africa and we are excited to add 3,000 skilled jobs this year in customer service, and to help keep people working during this unprecedented time," Andrew Raichlin, director of Amazon customer service in South Africa, said in a statement.

"The new jobs reflect our continued commitment to South Africa's economic development, and I am proud to have South Africa be a growing part of our ability to deliver a great experience to Amazon customers around the world and provide employees with the opportunity to work safely from home."

South Africa's minister of trade, industry and competition, Ebrahim Patel, believes the local economy will increasingly shift to more productive services and digital technologies, which can provide significant opportunities for South Africa's young people.

"The business process services sector has grown fast, drawing on the skills and talent of young South Africans and a stable infrastructure. The sector has been able to provide world-class support to clients, both locally and internationally," said Patel.

"The COVID-19 pandemic is accelerating the digital transition of work, and this decision by Amazon to locate these jobs in South Africa shows our ability to offer a good value-proposition. Government has focused part of our incentive program on the industry, and with our talent, strong ICT infrastructure and digital capabilities, we aim to secure thousands more jobs like these in years to come," he added.

Amazon said that the technical positions will support customer inquiries on devices, digital and Alexa. Candidates need to have at least a Matric/Grade 12/NQF Level 4 qualification or higher and be a South African citizen who speaks fluent English. The roles will require candidates to translate technical information and provide instructions to help global Amazon customers troubleshoot issues.

Amazon is creating 3,000 'work from home' jobs in customer service in South Africa in 2020.
Amazon is creating 3,000 "work from home" jobs in customer service in South Africa in 2020.

Cloudy connections
The plans for more customer service jobs come after Amazon has already invested heavily in its cloud computing business in South Africa, most recently with the launch of the AWS Africa Region in Cape Town.

In fact, Amazon has a long history in South Africa. AWS first established a presence in Cape Town back in 2004 when it set up a Development Center in the Mother City. What most people don't realize is that Amazon Elastic Compute Cloud (EC2), the central part of Amazon's cloud computing platform, was built by a group of developers in Cape Town in 2005/2006.

In 2010, Amazon opened its customer service operations in Cape Town and today employs thousands of individuals at the Customer Service Center.

In 2015, AWS expanded its presence in the country, opening an office in Johannesburg and, in 2017, it brought the Amazon Global Network to Africa through AWS Direct Connect. In May 2018, AWS continued its investment in SA, launching infrastructure points-of-presence in Cape Town and Johannesburg, followed in 2020 by an edge location in Nairobi, Kenya.

In 2019, the AWS Equity Equivalent Investment Programme (AWS EEIP) was created to invest over R365 million (US$21 million) in the development of sustainable 100% Black-owned South African small businesses within the ICT sector.

AWS' global regions and availability zones including Cape Town.
AWS' global regions and availability zones including Cape Town.

— Paula Gilbert, Editor, Connecting Africa

Innovation hub


Hot startup of the month: Pan-African fintech KamaPay

This month's hot startup is pan-African fintech KamaPay, which helps individuals and businesses make cross-border payments on the continent.


Afretec awards $3.3M in grants to African research teams

The African Engineering and Technology Network (Afretec) has awarded grants worth $300,000 each to 11 university research teams across Africa to advance digital technologies.

More Innovation hub

Latest video

More videos

Sponsored video

More videos

Industry announcements

More Industry announcements

Flash poll

All polls

Africa Tech Perspectives


Deep dive into East Africa's tech startup ecosystem

New survey reveals a lack of access to investors, reliance on international VCs and global recession trends as the biggest barriers for East African tech startups to access funds.


Challenges and opportunities for women's tech careers

A new survey reveals that COVID-19, the cost-of-living crisis, skills shortages and a lack of mentorship have negatively affected women's career development over the past two years.


Survey: Opportunities for Women in Tech

Take our new survey for women across Asia, Europe and Africa looking at the biggest challenges and opportunities for women-led enterprises and trends in tech careers for women.

More AfricaCom perspectives

Upcoming events

London Tech Week
June 13-16, 2023
Queen Elizabeth II Centre, Broad Sanctuary, London SW1P 3EE
Cybertech Africa 2023
August 1-2, 2023
Kigali Convention Center, Kigali, Rwanda
Africa Tech Festival, Home of AfricaCom and AfricaTech
November 13-16, 2023
CTICC, Cape Town
More Upcoming events

Guest Perspectives


Omdia View: February 2023

By Omdia Analysts

In February 2023 key events in the Middle East and Africa included a major Internet project for Africa's underserved by Liquid Intelligent Technologies and Microsoft as well as a 5G launch in Tanzania – that and more in this month's Omdia View.


Omdia View: July 2022

By Omdia Analysts

Kenya and Zambia move towards 5G with new spectrum allocations while Tunisie Telecom plans to shut down its 3G network - that and more in this month's Omdia View.

More Guest Perspectives

Partner perspectives

All Partner Perspectives

Like us on Facebook

Newsletter Sign Up

Sign Up