Connecting Africa is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Ultra-Broadband

SA Hit by Slow Internet After Dual Cable Failure

Article Image
South Africa has been experiencing slow Internet speeds after two major undersea cables connecting the country to the global network were hit by separate failures.

The South Atlantic 3/West Africa (SAT3/WASC) submarine cable, which links Europe to South Africa, and a number of other West African countries along the way, suffered a break near Libreville, Gabon.

At the same time, the West Africa Cable System (WACS), which links South Africa to the UK, also saw an outage.

The simultaneous faults resulted in some South African Internet users experiencing very slow speeds since Thursday, including customers of Openserve, Axxess and Afrihost.

Telkom's wholesale division, Openserve, confirmed via email that some of its clients were experiencing reduced speed on international browsing due to the "unusual and simultaneous dual cable break." It said international voice calling and mobile roaming had also been impacted.

Openserve said it was liaising with both the WACS and SAT3/WASC undersea cable consortiums in order to determine the loss of service on both submarine cable systems.

"Through continuous liaison with the technical fault investigation teams of both cable consortiums, Openserve has ascertained that the SAT3/WASC break is in the Libreville, Gabon vicinity and that the WACS break point is in the vicinity of Luanda, Angola," it said.

"Openserve assures its clients and their respective customers that constant interface with the consortiums and their OEM partners will continue until both cable systems are up and running again."

The WACS cable lands in South Africa at Yzerfontein while the SAT3/WASC cable lands at Melkbosstrand, both located in the Western Cape.

The WACS subsea network route.
The WACS subsea network route.

— The Staff, Connecting Africa

Innovation hub

Story

Safaricom launches M-Pesa 'super app'

Safaricom has launched its long-awaited M-Pesa 'super app' with new features like offline mode as well as mini-apps within the app.

Story

Hot startup of the month: Nigeria's Bankly

Nigerian startup Bankly is digitizing cash for people who work in the informal sector and helping unbanked Nigerians save money, invest and gain access to credit and other financial services.

More Innovation hub

Latest video

More videos

Guest Perspectives

Story

Omdia View: May 2021

By Omdia Analysts

This month, Omdia's analysts provide context and analysis about new licenses for operators in Ethiopia and Uganda, and Nigeria's 5G rollout plans.

Story

Omdia View: April 2021

By Omdia Analysts

This month, Omdia's analysts provide context around Ethiopia's telecoms licensing process, Millicom's plans to exit Tanzania and Ghana, and Airtel Africa's successful capital raise.

More Guest Perspectives

Partner perspectives

All Partner Perspectives

AfricaCom perspectives

Story

Digital inclusion as a catalyst for economic empowerment: Mastercard's Imelda Ngunzu

Mastercard's Imelda Ngunzu talks to Connecting Africa about how digital payment solutions and mobile money are transforming the lives of small business owners, women and marginalized groups in East Africa.

Story

Accelerating women in STEM: In conversation with GirlCode's Tinyiko Simbine

GirlCode co-founder and CFO Tinyiko Simbine talks about why it's important to help girls and young women excel in science, technology, engineering and mathematics (STEM) fields.

Story

How Poa Internet is unlocking meaningful connectivity in East Africa

Poa Internet's CEO Andy Halsall shares his views on what it takes to develop last-mile connectivity and get Africans online in a meaningful way.

More AfricaCom perspectives

Upcoming events

North Africa Com
July 13-14, 2021
Virtual Event
Asia Tech x Singapore
July 13-16, 2021
Marina Bay Sands, Singapore
Africa Tech Festival
November 8-12, 2021
Cape Town, South Africa
More Upcoming events

Flash poll

All polls

Archived webinars

Technologies and business models to connect the next billion

Nearly half the planet remains unconnected at a time when COVID-19 has forced people’s reliance on the Internet and digital technologies higher than ever before. Bridging the digital divide to provide Mobile Internet access – the main driver of digital inclusion – is exceedingly important in the current context. Overcoming this connectivity crisis represents a growth opportunity for Mobile Network Operators (MNO) to expand their services outside of the crowded, highly competitive urban markets.

In this webinar we will focus on solutions that help MNOs close both the coverage gap and the usage gap.

Key topics include:

  • What are the barriers to overcome increased Mobile Internet adoption?
  • How to match deployments cost with expected revenue?
  • Operator success story

More Webinars

Sponsored video

More videos

Like us on Facebook

Newsletter Sign Up


Sign Up