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Transforming Customer Expectations in the Media Industry — Interview With Joseph Hundah

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At the 21st edition of AfricaCom, taking place in Cape Town this week, the impact of tech disruption on broadcasters and the rise of new business models in the media industry have been hot topics.

The growing popularity of video-on-demand (VoD) services such as Netflix have radically transformed customer behaviour, particularly amongst the younger generation, and the industry needs to find new ways to evolve its offerings.

We spoke to experienced media executive Joseph Hundah, Group CEO for Econet Media, about the changing landscape of the industry throughout his career, how customer expectations have changed, and his predictions for industry transformation in the coming decade.

Learn more about AfricaCom 2018, the biggest event in African tech, media and telecoms, taking place 13 15 November in Cape Town.

The staff, Connecting Africa

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