Connecting Africa is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

IoT & Smart Cities

AfricaCom Interview: Irdeto's Jim Phillipoff on smart home security

The possibilities that the Internet of Things (IoT) and its millions of connected devices create are infinite and can bring many benefits to consumers and society as a whole. However, they could also leave users open to devastating vulnerabilities if not properly secured.

Ahead of AfricaCom 2019, Jim Phillipoff (pictured), head of business development, media and entertainment at Irdeto, answered a few questions about the risks and rewards associated with smart homes and what consumers can do to keep their homes secure.

Connecting Africa (CA): What are the main security threats facing consumers in relation to smart home devices?

Jim Phillipoff (JP) : The enormous scope of opportunities provided by connected devices and IoT are still being explored. Consumers are becoming increasingly reliant on the convenience and customization allowed by connectivity today and there are also many benefits and opportunities for businesses themselves to take advantage of when it comes to IoT. However, on the flipside, the proliferation of IoT devices has provided hackers with unprecedented vulnerabilities if these devices are not properly secured.

Many consumers are aware of the risks, with a 2018 survey conducted by Microsoft Market Intelligence highlighting concerns consumers have about digital assistants. It found that the top concern was that "personal information or data is not secure". Digital assistants, like any connected device in the home, should be evaluated from a security perspective as well as just functionality and price. Hackers may well target digital assistants more than most other devices since they can function as a "hub" which will likely control other elements the home network -- the same situation applies to the router as the gateway to the home network.

CA: Where does responsibility for securing IoT devices and the smart home lie -- with the service provider, device manufacturer or consumer?

JP: Since there are so many device manufacturers, service providers have an opportunity to offer consumers a solution for the whole home. In fact, there's a good deal of research which shows that consumers are willing to pay to protect their privacy and data. Research from Blackberry earlier this year found that 58% of consumers would be willing to pay more for connected devices, if they know their data and privacy is protected. By providing a security and WiFi management service that consumers really want, communication service providers [CSPs] can increase average revenue per user [ARPU] and decrease key costs.

Certainly, consumers and service providers cannot rely on IoT device manufacturers for peace of mind and security of their network, and while there is some responsibility for the service provider when it comes to the router, the CSP often doesn't have visibility and device intel beyond the gateway to tackle these concerns.

CA: What do service providers need to think about in securing smart home services, both in relation to their customers' needs and current and future legislation?

JP: In addition to the increase in security vulnerabilities brought about by the proliferation of IoT devices, there are challenges for CSPs and consumers alike around control of the smart home. When subscribers encounter a security or connectivity issue, they turn to their broadband provider for help, but the CSP doesn't have visibility and device intel beyond the gateway to tackle these concerns. CSPs therefore require the tools to address connectivity and security problems more efficiently while offering value added services to consumers. In terms of legislation, things are still in their infancy, but the new IoT device labeling system included in the UK government's recent consultation is a good step. Providers should look at the problems caused by the smart home revolution as a growth opportunity which has the potential to help them achieve their key business objectives.

CA: What role can technology providers play in securing the smart home?

JP: Technology providers play a key part in smart home security not only because of their innovations, but also because of the user-friendliness of their solutions. For decades Irdeto has been helping the media, transportation and IoT industries secure their intellectual properties, services and business models while ensuring the best user experience and ease of management. We are applying the same principles to smart home management.

Technology providers must make their solutions easy and economical for service providers to deploy and create value that translates to increased ARPU and reduced costs for service providers.

For securing the smart home, this means giving service providers visibility to the entire home from a customer care portal so that customer support staff can solve subscribers' connectivity and security issues without truck rolls. A user-friendly self-care app and security guidance can enable consumers to resolve WiFi and security issues on their own, further decreasing call volumes for service providers. In addition, technology providers should aim to provide solutions flexible to deploy, via a software update instead of locking service providers into hardware-specific solutions.

CA: What role can artificial intelligence play in helping protect against threats?

JP: Artificial intelligence can be a crucial tool in detecting threats and behavioral anomalies in the smart home in real-time. Trusted Home applies proprietary fingerprinting technology without compromising consumer privacy with practices such as Deep Packet Inspection. Through this automated recognition and anomaly detection, the solution highlights known vulnerabilities, suggests actions against threats, and even addresses connectivity issues.

Innovation hub


Four agritech startups to watch in 2024

Connecting Africa has compiled a list of four agritech startups that are making a difference in the communities they serve.


Paymentology looks to strengthen its African roots

Global issuer-processor Paymentology's CEO Jeff Parker spoke to Connecting Africa about the company's African roots and aspirations to work with more banks, fintechs and enterprises both on the continent and globally.

More Innovation hub

Latest video

More videos

Partner perspectives

All Partner Perspectives

Sponsored video

More videos

Industry announcements

More Industry announcements

Upcoming events

Africa Tech Festival 2024
November 11-14, 2024
Cape Town, South Africa
More Upcoming events

Africa Tech Perspectives


Uber's Marjorie Saint-Lot on inclusion and sustainability in Africa

Uber's Country Manager for Ghana and Cote d'Ivoire, Marjorie Saint-Lot, shares how the ride-hailing company is approaching public-private partnerships, environmentally friendly initiatives and gender inclusion in Africa.


The 100 most influential African leaders in 2023

A new report from Africa Tech Festival and Connecting Africa puts a spotlight on the top 100 African leaders in the telecoms and technology sector in 2023.


Deep dive into East Africa's tech startup ecosystem

New survey reveals a lack of access to investors, reliance on international VCs and global recession trends as the biggest barriers for East African tech startups to access funds.

More Africa Tech perspectives

Guest Perspectives


Omdia View: February 2024

By Omdia Analysts

Highlights in February 2024 in the Middle East and Africa included 5G launches in Senegal and 5G trials in Egypt as well as Kenya's first 5G MVNO. Airtel also launched a new wholesale connectivity business while MTN and Huawei are planning a joint Innovation Technology Lab in South Africa – that and more in this month's Omdia View.


Omdia View: January 2024

By Omdia Analysts

Highlights in January 2024 in the Middle East and Africa included a $200 million fintech deal between MTN and Mastercard as well as 5G network trials by Telecom Egypt – that and more in this month's Omdia View.

More Guest Perspectives

Like us on Facebook

Newsletter Sign Up

Sign Up
Tag id test-002