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Ray Le Maistre, Editor-in-chief, 4/21/2017
Hot on the heels of Tigo Tanzania's investment in advanced customer care capabilities, another African mobile operator is investing in technology that, it hopes, can improve its subscribers' experience. (See Tigo Tanzania Invests in Customer Care for Competitive Edge.)
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Ray Le Maistre, Editor-in-chief, 4/18/2017
Tigo has launched what it claims is Tanzania's most cutting edge call center in an effort to boost its customer care capabilities and gain an edge over its fiercest rivals.
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Iain Morris, News Editor, 4/10/2017
Botswana's telecom incumbent, BTC, has lumbered into the 4G market about two years later than bigger rivals Mascom and Orange.
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Ray Le Maistre, International Group Editor, 4/7/2017
What does the future hold for TV services in Africa?
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Iain Morris, News Editor, 4/5/2017
Sudanese telecom incumbent Sudatel has launched a 4G service for customers in its domestic market, the operator revealed earlier today.
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Ray Le Maistre, Editor-in-chief, 4/4/2017
Two senior executives, Rafiah Ibrahim and Arun Bansal, have emerged as Ericsson's regional leads for Africa following the vendor giant's recent reshuffle.
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Ray Le Maistre, Editor-in-chief, 3/29/2017
Not wanting to watch the rest of the world take steps towards the next generation of mobile broadband technology and be left behind, MTN South Africa has been testing one of the pillars of advanced 4G and 5G networking with two of its key partners.
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Ray Le Maistre, Editor-in-chief, 3/28/2017
Johannesburg is one of the cities in line to host an OpenLab, a collaborative research and development (R&D) center funded and built by Huawei Technologies that is designed to foster partnerships and cooperation amongst communications technology developers.
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Amy Turner, Digital Content Marketer, KNect365, 3/28/2017
The rollout of radio access networks and supporting optical transport infrastructure is at the forefront of mobile operators' network strategies, as Barnabas Bwali from Airtel Tanzania has explained to Connecting Africa. (See Feeding the Data Demand in East Africa.)
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