Connecting Africa is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Partner Perspectives (Sponsored Content)

Boosting digital inclusion for socio-economic improvement

Article Image
The telecoms sector has a critical role in enabling Africa to fulfil its potential and achieve improved social and economic outcomes for its citizens.

From driving digital inclusion to laying the foundations for better education, healthcare and governance. Communications service providers (CSPs) have an opportunity and a responsibility to be the catalyst for greater fairness, equality and attainment across Africa.

That's according to Mark Joseph, CEO for Africa at Amdocs, a leading global provider of software and services to communications and media companies. Connecting Africa sat down with Mark to find out more.

Connecting Africa (CA): Can you tell me about Amdocs?

Mark Joseph (MJ) : With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both consumers and enterprise customers.

Our 31,000 employees around the globe are here to accelerate the world's leading service providers' digital transformation and enable them to harness the power of the cloud and 5G, allowing them to launch exciting new offerings for their customers.

CA: Why is Africa such an important strategic growth market for Amdocs?

MJ: With its young, dynamic population and a high level of investment in tech startups, Africa plays an increasingly important role in the global economy and is well placed to benefit from its own fourth industrial revolution.

Africa is awash with untapped talent and ideas, and it offers exciting new growth opportunities for Amdocs and our customers, which is why we're excited to be investing and growing our presence here.

We have operated in South Africa for two decades and have an office in the Johannesburg region, but now we're really focusing on expansion.

CA: What is the role of telecoms providers in the African economy of 2022?

MJ: First and foremost, CSPs are here to provide connectivity, but today the role goes beyond that: it's about benefiting society.

Whether it's tackling the digital divide by ensuring that even remote communities are connected, and all children can enjoy the benefits of online learning or ensuring that more citizens can secure online appointments with a doctor, the telecoms sector in 2022 is a driver of positive social change.

Indeed, for me, there are three key areas in which telecoms can spearhead improvements in African society: education, healthcare, and governance.

There is a golden opportunity for the telecoms sector to lead the change in all these areas and more, building its reputation as a force for good.

CA: What are the main challenges facing African CSPs, and how can Amdocs help?

MJ: For many of our customers here, the priority is making the transition from telco to tech-co. This means moving beyond the traditional focus of providing connectivity to building an ecosystem of partners in the open, platform-based digital economy that we see today.

This is a journey we're supporting customers on around the globe. Within this, a key focus is digital transformation, or modernization, of systems and processes to ensure they are robust and future-proof. Again, at Amdocs we have a vast amount of experience globally and locally of enabling such change.

Essentially this is Amdocs' raison d'Ítre; we're here to provide innovative new ways for telcos to be more creative and efficient, so they can launch exciting new products and services quickly.

This means they can provide next-generation experiences for their customers while offering better solutions to the broader social and economic challenges mentioned above. Thatís where our 'Make it Amazing' brand message comes from: we help those who build the future to make it amazing.

CA: Can you give a recent example of a project in Africa that makes you proud?

MJ: Amdocs was delighted to collaborate with Telkom by supporting the company's first cyber security hackathon, held in August at the Southern Africa Telecommunication Networks and Applications Conference (SATNAC) in George.

For the hackathon challenge, teams of participants were tasked with developing new capabilities that mitigate against digital identity theft, business e-mail compromise and insider threat in a cloud-based world.

An all-female team from the University of Johannesburg (UJ) scooped the top prize. The level of young talent and enthusiasm on display was incredible, and really demonstrated that South Africaís digital future is in good hands.

This content is sponsored by Amdocs.

*Top image is of Mark Joseph, Amdocs CEO for Africa. (Source: Amdocs).

Innovation hub

Story

Hot startup of the month: Pan-African fintech KamaPay

This month's hot startup is pan-African fintech KamaPay, which helps individuals and businesses make cross-border payments on the continent.

Story

Afretec awards $3.3M in grants to African research teams

The African Engineering and Technology Network (Afretec) has awarded grants worth $300,000 each to 11 university research teams across Africa to advance digital technologies.

More Innovation hub

Latest video

More videos

Sponsored video

More videos

Industry announcements

More Industry announcements

Flash poll

All polls

Africa Tech Perspectives

Story

Deep dive into East Africa's tech startup ecosystem

New survey reveals a lack of access to investors, reliance on international VCs and global recession trends as the biggest barriers for East African tech startups to access funds.

Story

Challenges and opportunities for women's tech careers

A new survey reveals that COVID-19, the cost-of-living crisis, skills shortages and a lack of mentorship have negatively affected women's career development over the past two years.

Story

Survey: Opportunities for Women in Tech

Take our new survey for women across Asia, Europe and Africa looking at the biggest challenges and opportunities for women-led enterprises and trends in tech careers for women.

More AfricaCom perspectives

Upcoming events

London Tech Week
June 13-16, 2023
Queen Elizabeth II Centre, Broad Sanctuary, London SW1P 3EE
Cybertech Africa 2023
August 1-2, 2023
Kigali Convention Center, Kigali, Rwanda
Africa Tech Festival, Home of AfricaCom and AfricaTech
November 13-16, 2023
CTICC, Cape Town
More Upcoming events

Guest Perspectives

Story

Omdia View: February 2023

By Omdia Analysts

In February 2023 key events in the Middle East and Africa included a major Internet project for Africa's underserved by Liquid Intelligent Technologies and Microsoft as well as a 5G launch in Tanzania – that and more in this month's Omdia View.

Story

Omdia View: July 2022

By Omdia Analysts

Kenya and Zambia move towards 5G with new spectrum allocations while Tunisie Telecom plans to shut down its 3G network - that and more in this month's Omdia View.

More Guest Perspectives

Partner perspectives

All Partner Perspectives

Like us on Facebook

Newsletter Sign Up


Sign Up