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Emerging Tech

Lesotho and Zimbabwe implement telecom oversight technology

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The Lesotho Communications Authority (LCA) and the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) have begun implementing a new system to monitor national and international telecommunications traffic.

The system, from regulatory technology developer Global Voice Group (GVG), promises to help to increase revenue assurance, combat network fraud and enforce billing integrity across all communication networks available in the country.

"With these partnerships, GVG enables solid telecom metrics for tax collection purposes, fraud detection and market compliance with regulations to protect consumers and operators in Lesotho and Zimbabwe," said GVG CEO James Claude in an emailed statement.

He said the regtech solution enhances the oversight capabilities of the LCA and POTRAZ to the benefit of all stakeholders, including the state, the industry and citizens.

"By enabling the regulators to see, in real-time, what is really going on in the telecom sector, it dramatically improves the governance of a sector that plays a major role in the socio-economic development of the two countries," he added.

GVG said that in Africa there has been a slow but gradual adoption of technological solutions by regulatory agencies and authorities to assist them in their oversight role. The steps taken by the regulatory agencies in Lesotho and Zimbabwe advance their strategic agendas to adopt new technologies in their regulatory frameworks.

"Revenue leakage in the telecommunications sector is an issue that many African countries are still battling and the adoption of technology is going to aid them in rectifying the problem.

"In Ghana, an illegal interconnect bypass fraud operation was dismantled in October and November 2020. This operation was estimated to be resulting in losses of about $2 million per month. The adoption of technological solutions will allow the regulators to identify these operations more easily," GVG explained.

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