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salujakb
salujakb
6/1/2017 9:02:28 AM
User Rank
Comms Guru
Investing in technology for subscribers experience
Technology is becoming a mainframe for telecoms to deliver a consistent, quality customer experience. The need of technology solutions is fueled by the rise in the use of tech gadgets, smartphones, and connected devices by users, faster internet connectivity, and more, which infuses a demand of quick/instant services and resolutions among customers. Most of the telecom operators have started investing in knowledge management solutions, integrated with other support tools, like self-care apps, CRM, and more. This allows them deliver a seamless, customer-oriented experience.

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alberto
alberto
7/7/2017 9:34:55 AM
User Rank
Networking Novice
good post
"The need of technology solutions is fueled by the rise in the use of tech gadgets, smartphones, and connected devices by users, faster internet connectivity, and more, which infuses a demand of quick/instant services and resolutions among customers."

 

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