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African Telcos Open Up on AI, Digital Transformation
Virtual Assistants are Here to Create a New Customer service Benchmark
Operators today are facing a tipping point with regards to customer expectations, from both the managed services and consumer services perspectives, but cusotmer expectations are not. Consumers increasingly expect brands to deliver better and more hassle-free experiences, which is why the customer service industry is getting transformed with digital technologies. There were self-care solutions that have advanced to virtual assistants and chatbots, which need to be backed by a strong, relevant, knowledgebase.