Tigo Rwanda has taken a bold step in its IT transformation program by switching to a hosted platform from Ericsson for its BSS (business support system) functions.
Many communications service providers around the world are exploring the potential of hosted systems that they can scale and adapt as needed, but Tigo Rwanda, part of Millicom's African empire, has switched to Ericsson's "as-a-service" BSS platform offering for its "charging, billing, provisioning, mediation and roaming functionality combined with advanced customer care and self-care solutions."
The operator is hoping the move will improve all manner of metrics. Millicom's fantastically named Chief Technical and IT Officer Xavier Rocoplan says, in a prepared statement: "This is another major step in our IT transformation and process improvement journey. The 'as a service' operating model is a very important component of our long term strategy… The partnership with Ericsson has enabled us to quickly meet our strategic needs and provide a solid foundation for future development. We have already begun to see improvements in the experience for our consumers and employees in Rwanda."
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