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Tigo Rwanda Undergoes IT Transformation With Ericsson

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Tigo Rwanda has taken a bold step in its IT transformation program by switching to a hosted platform from Ericsson for its BSS (business support system) functions.

Many communications service providers around the world are exploring the potential of hosted systems that they can scale and adapt as needed, but Tigo Rwanda, part of Millicom's African empire, has switched to Ericsson's "as-a-service" BSS platform offering for its "charging, billing, provisioning, mediation and roaming functionality combined with advanced customer care and self-care solutions."

The operator is hoping the move will improve all manner of metrics. Millicom's fantastically named Chief Technical and IT Officer Xavier Rocoplan says, in a prepared statement: "This is another major step in our IT transformation and process improvement journey. The 'as a service' operating model is a very important component of our long term strategy… The partnership with Ericsson has enabled us to quickly meet our strategic needs and provide a solid foundation for future development. We have already begun to see improvements in the experience for our consumers and employees in Rwanda."

Tigo Rwanda had nearly 2.9 million customers at the end of March this year, while Millicom International Cellular SA (Nasdaq: MICC) boasted almost 21.3 million customers in total across Africa, where it is operational in five markets. The company recently announced investment in its customer care operations in Tanzania, its largest market (10.3 million customers). (See Tigo Tanzania Invests in Customer Care for Competitive Edge.)

Ericsson AB (Nasdaq: ERIC) is undergoing something of a transformation of its own in Africa, having recently announced a new management team for its operations across the region. (See Ericsson Reshuffle Brings New Top Team to Africa.)

— Ray Le Maistre, Follow me on TwitterVisit my LinkedIn profile, International Group Editor, Light Reading for Connecting Africa.

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Africa was the birthplace of Mobile Money and while it continues to rise in popularity, the industry is quickly evolving and launching more mobile-based financial services every day. In this Connecting Africa online event, local analysts and industry stakeholders will discuss how telcos are disrupting the financial services space and what the rise of Mobile Money 2.0 will look like for Africa.

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Africa has the fastest growing population in the world and also the youngest, with 60% of Africans under the age of 25. It is clear that the next billion connected are going to be the mobile-only generation. This digital symposium will bring industry experts together to discuss Africa’s digital divide and how to get devices into the hands of young Africans and empower them to join the digital revolution.

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